Policies
Clear policies designed to keep appointments calm, fair, and well prepared.
These policies set expectations around booking, deposits, coat condition, and appointment preparation. They are written to support trust, not to hide conditions in small print.
At a glance
Deposits secure the appointment and are applied to the final balance.
Arrival, coat notes, and behavioural context should be shared as early as possible.
Late cancellations can affect deposit refunds if the appointment cannot be re-filled.
Booking & deposits
A 25% deposit is the standard way appointments are secured online, with some requests also able to pay in full at checkout. Membership and bundle arrangements are still completed manually.
Cancellations & rescheduling
Please provide as much notice as possible if you need to move your appointment. Late cancellations may result in loss of deposit where the slot cannot be re-filled.
Coat condition & pricing
Prices start from the rates shown online and may vary depending on breed, coat condition, matting, temperament, and time required.
Health, behaviour & safety
Please share any medical information, behavioural concerns, or recent grooming history before the appointment so handling can be tailored safely and appropriately.
Puppies & first appointments
Puppy and first-time appointments are handled gently and may be adapted to suit your dog’s comfort, confidence, and tolerance.